Terms of Service

Online Booking

For online bookings made less than 24 hours prior to your departure, please call 314-450-6453 to verify seat availability.  Bookings requested less than 4 hours prior to departure times may not be available, please call 314-450-6453

 

Pick up and destination locations

St Louis Lambert Airport:

Terminal 1-- All arriving and departing Airline flights will be at Terminal 1 EXCEPT, Southwest Airlines. Terminal 2-- Will be Southwest Airlines only.

Fort Leonard Wood and St Robert:

Fort Leonard Wood sees many visitors per day, active duty military as well as civilians for many reasons.

For active duty military with their credentials, can be delivered to their destination on base. All visitors without credentials wishing to gain access to the base will be delivered to the visitors’ center on post to obtain those passes. From there adequate post taxi service is readily available if further transportation is needed.

For the City of St Robert, we will pick up and deliver to any of the many listed hotels, motels and inns listed on the booking page.

 

Airline delays

Airline delays are inevitable, but as soon as you are able and aware of a delay that would make you unable to make your connection with us, contact us. We will make every effort to accommodate you but that may mean transportation the following day.

 

Luggage

We have very spacious cargo space and should accommodate most luggage you would be traveling with. We do not have a weight limit per bag but keep in mind that the airlines do. If you have something unusual in size or weight please contact us in advance to make sure it can make the trip. We do not transport hazardous material.

 

Child Safety Seats

Safety seats will be provided by the person traveling with the child. They must be appropriate for the age and size of the child and meet applicable required laws. The parent or adult traveling with the child is responsible for appropriately installing the child safety seat.

 

Pets

We limit pets to be either Dogs or Cats. We ask that you travel with an appropriate kennel for your pet and ask that you indicate in the comments section that you are traveling with your pet and type, when booking your ride. We may limit travel if pets from more than 1 different family are traveling on the same segment. We will contact you if this is a concern.

 

Travel Time

The trip with normal traffic is just over 2 hours. There are no restrooms on the shuttle and we do not make unplanned stops. Please plan ahead so we can respect other guests’ schedules and plans. In the event of unforeseen traffic delays or restroom emergencies, we will find the nearest stop.

 

Weather

In the event of inclement weather that would preclude safe travel on the roadways, we at our sole discretion may delay or cancel a trip segment. In such case we will reschedule the trip as soon as practical which may be later in the day or even the next day if appropriate.

 

Objectionable Persons

We reserve the right to refuse transportation to any person under the influence of intoxicating alcohol or drugs or any person not able to take care of themselves. Any conduct likely to be objectionable or offensive to other passengers or employees may be refused travel without refund.

 

Cancellation and Refund Policy

Full refunds are given for cancellation 48 hours in advance of your scheduled trip. Cancellation within 48 hours of your scheduled trip may not be refunded.  All refunds are charged a 10% return fee. To make changes to your reservation for date or time, please contact us and we will reschedule you at no further cost. In the event of a cancelled or delayed trip due to inclement weather and road conditions, we will make every effort to complete that segment as soon as practical. If upon your choosing, you wish not to continue for a weather related event, we will fully refund your ticket.

 

Responsibilities

We will make every effort to assure you have safe and timely travel to and from your destination. We are not responsible for missed flights and or connections, appointments, or any other event caused by mechanical delays, delays on the roadways or weather related in any form. In the unlikely event of a mechanical delay on our part, we will provide continued ground transportation to the extent necessary to have you arrive at your destination as quickly as possible.

 

Privacy

What we collect. We collect your name, email address, and phone number to deliver confirmations, receipts and any needed updates about your travel with us. We collect your billing information to include name, address and credit card information to process payment for our service. We do not sell, rent or share users’ information with any third party except to the extent as described for payment processing.

 

Contact us

STL SHuttle Service
602 Apple Street
Pevely, MO  63070

314-450-6453