Terms of Service

Online Booking Guidelines

For shuttle bookings made less than 24 hours before departure, please call us at (314) 450-6453 to confirm seat availability.

Bookings made less than 4 hours before departure may not be available. Always call us to check.

Pickup & Destination Information

St. Louis Lambert International Airport

  • Terminal 1: All airlines except Southwest Airlines

  • Terminal 2: Southwest Airlines, Lufthansa, or any incoming non-stop international flights.

Fort Leonard Wood & St. Robert, MO

  • Fort Leonard Wood:

    • Military personnel with credentials can be transported directly to their destination on base.

    • Civilians or visitors without credentials will be dropped off at the Visitor Center to obtain access passes.

    • On-base taxi services are available for further travel if needed.

  • St. Robert:

    • Pickup and drop-off available at any residential, business, or hotel address.

Airline Delays

We understand delays happen. For flight delays under 2–3 hours, we usually maintain your transportation schedule.

However, **longer delays—especially late at night—**may result in rescheduling to the next available time at no extra charge.
Refunds will not be issued if you choose to cancel due to such delays.

Luggage Policy

  • Our shuttles have ample cargo space for standard luggage.

  • No weight limit per bag, but follow airline guidelines.

  • For oversized or unusual items, contact us in advance.

  • We do not transport hazardous materials.

Child Safety Seats

Passengers must provide their own age-appropriate car seat that meets safety regulations.
Adults are responsible for the correct installation of the seat.

Pet Policy

  • Only cats and dogs are allowed.

  • Pets must be in secure carriers.

  • When booking, please mention your pet and its type in the comments section.

  • To ensure comfort and safety, we may limit pets from different households traveling together.

Travel Time

  • Average travel time is just over 2 hours.

  • No onboard restrooms and no unplanned stops.

  • For emergencies, we’ll stop at the nearest safe location.

Weather Delays

In unsafe road conditions (snow, ice, flooding), we may delay or cancel trips.
We will reschedule as soon as it's safe, often later that day or the next.

Passenger Conduct

We reserve the right to deny service to:

  • Individuals under the influence of drugs or alcohol

  • Those unable to care for themselves

  • Anyone displaying disruptive or offensive behavior

No refunds will be issued in such cases.

Cancellation & Refund Policy

  • More than 24 hours before departure: Refund issued minus a 20% cancellation fee

  • Less than 24 hours before departure: No refund

  • One leg of a round-trip canceled: 20% cancellation fee applies to unused leg

  • Rescheduling: No charge for changing date or time

If your trip is canceled due to weather, we’ll work to complete it as soon as possible.

Passenger Responsibilities

We aim to provide safe, timely service, but are not responsible for missed flights, appointments, or connections due to:

  • Mechanical issues

  • Traffic delays

  • Weather conditions

If we experience mechanical failure, we will arrange alternate transportation as quickly as possible.

Privacy Policy

  • We collect your name, email, and phone for booking confirmations and updates.

  • Billing info (name, address, card details) is used only to process payment and is not stored.

  • We never sell or share your information, except for payment processing.

Contact Us

STL Shuttle Service
PO Box 300
Pevely, MO 63070
📞 (314) 450-6453